Help Wanted

April 12, 2019

Data Systems Coordinator

Data Systems Coordinator

River Bend Foodbank is a non-profit organization that collects and distributes food to hunger relief charities. Food comes from various sources in the food industry, like grocery stores and wholesalers, that have thousands of pounds of food to give away – food that would otherwise be thrown away. We warehouse the food, and with help from volunteers, sort, pack and redistribute it to the community.

Founded in 1982, River Bend Foodbank is a 501(c)(3) nonprofit organization. RBFB has a network of more than 300 agency partners including food pantries, shelters, soup kitchens, residential treatment facilities, day care centers, and senior centers. Collectively, these programs are the food safety net for tens of thousands of struggling individuals and families in the 23 counties served by River Bend Foodbank in eastern Iowa and western Illinois. John Deere contributed seed money to rent warehouse space and to hire an executive director and warehouse manager. In the first year of operation, 190,000 pounds of food was distributed. In 2014, River Bend Foodbank moved from Moline, IL to our current 60,000 square foot warehouse in Davenport, IA. This move was needed to accomplish our goal of feeding everyone in eastern IA and western IL. In 2018, 15,118,295 meals were distributed – just 6 million short of the 2025 goal!

Our Mission is to lead the community-wide effort to end hunger in eastern Iowa and western Illinois, we do this by:

•Leveraging partnerships to help people in need stabilize their lives.

•Engaging the public in hunger issues.

•Advocating on behalf of hungry people.

•Distributing surplus food through a network of hunger-relief agency partners.

Our Vision is to have a hunger-free Iowa and Illinois.

We do all of this with PRIDE in our Values:

•Passion—We have a huge heart for feeding hungry people. No one should go hungry.

•Relationships—We love our community, clients, donors, volunteers, partners, and staff.

•Integrity—We will always be good stewards of the resources entrusted to us.

•Diversity—We seek to include people from all walks of life and treat each with the utmost respect.

•Excellence—We strive for the highest standards in our operations, services, and programs.

River Bend Foodbank provides millions of meals to those who struggle with hunger in the 23 counties that we serve. We do this by collecting wholesome donations from donors and the food industry and distributing meals to hungry people. We distribute meals through 300 partnering agencies and our own hunger relief programs. We have set a goal to end hunger in our service area by 2025. Achieving that goal requires talented professionals who can excel in their roles, enjoy their work, and build successful careers. At River Bend Foodbank, we believe having the right team, in the right position, improves the work environment.

Our employees are dynamic and highly motivated and take an innovative approach to both opportunities and challenges. They are skilled in their fields, passionate about their work, and strive to exceed expectations.


The Data Systems Coordinator is primarily responsible for conducting an organizational and network-wide readiness assessment and developing a project plan for implementing and maintaining a Service Insights program, specifically Link2Feed. This program will provide client-level data which can be utilized to measure outcomes to improve programs and services. This position will manage the rollout of the software program, establish training for both internal and external users as well as manage the relationships with key stakeholders. The position also will perform data analysis, translate results and present key findings from the research.

Essential Job Functions:

• Serve as the liaison between RBFB and Program Partners to establish and maintain effective and positive working relationships.

• Conduct an overall network readiness assessment – to determine which Agency Partners are prime candidates for participation in the project.

• Develop and implement a plan for the network rollout of the Service Insights/Link2Feed software and ongoing programming.

• Create and update user accounts within the system.

• Develop agency training curricula and materials as well as agendas and timelines for training.

• Develop and support an onboarding & training program to promote the use of Service Insights programs by both Foodbank and Agency Partners, as well as a system to document and track training progress.

• Summarize and share feedback from partner agencies related to software and training materials and adjust as needed.

• Develop materials, presentations or other communications within the RBFB network that keeps agencies updated on the software, promote best practices and promote the benefits of the Service Insights/Link2Feed program.

• Design and maintain systems for program user support, provide technical support to users, answer questions and deliver information to Program Partners in a friendly and timely manner.

• Visit Partner Agencies to observe and troubleshoot implementation and progress with the program.

• Oversee the process of tabulating and maintaining program statistics.

• Collaborate with Leadership to define project goals.

• Be the point person to perform statistical data analysis. Lead analytic activities and analytic functions to use the data collected and translate the results into actionable insights that can be shared in multiple formats with internal stakeholders.

• Develop data analysis protocols, provide analyses of data findings, and use the data to create visuals, summaries and other deliverables, that interpret and disseminate outcomes and key findings from the research and initiatives.

• Provide updates to partner agencies on successes, learning opportunities, and next steps.

• Ensure compliance with all Federal, State, RBFB and Feeding America requirements and criteria.

• All other duties as assigned.

Skills, Education, and Experience:

• 4-year degree and/or comparable experience in customer service, I/T, training, human services or project management environment

• Knowledge of Geographic Information Systems (GIS) is desired

• Experience in the not for profit sector and working with a diverse population a plus

• Proficiency in the Microsoft Office Suite of products, specifically Excel is a must, and either the experience in or the ability to learn new computer software, specifically Tableau

• Self-Starter, able to work with minimal supervision

• Strong External Customer Focus

• Excellent Verbal and Written Communication Skills

• Excellent Interpersonal Skills/Relationship Building Skills

• Capable of maintaining multiple accounts and completing follow up

• Willingness to travel (locally) with access to viable and dependable transportation

Certificates, Licenses, and Registrations:

• Unencumbered Driver’s License

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, or crouch; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The dress code is business casual unless circumstances dictate otherwise.

Compensation: $Salary per year

Position Available: April 12, 2019

Position Type: Full Time

Posted In: Administrative / Clerical, Data Processing, NonProfit

Mail Applications To:

River Bend Foodbank
4010 Kimmel Dr
Davenport, IA 52802

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