Help Wanted

August 9, 2019

Service Technician

Service Technician

Solutions Management Group is based out of Davenport, Iowa. Since 1995, Solutions Management Group has been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry.

Solutions Management Group has a full-time opening for a Service Technician in the

Davenport, Iowa area.

Job Purpose:

The Service Technician will answer incoming client calls and determine level of service required for Solutions Management Group Clients.

The Service Technician will travel to clients business to trouble shoot machines issues. Resolves issues within 24 hour timeframe.

Primary Job Responsibilities:

  • Provides excellent customer service to all Solutions Management Group clients and staff
  • Assembles, configures, programs and delivers machines to client locations
  • Trouble shoots, repairs and maintenance of Ricoh, Xerox brand MFP's and printers
  • Maintains inventory of parts, tools and equipment in individual vehicles
  • Attends continued education courses for Xerox and Richoh brand products
  • Loads SMG vehicle with parts and machines to deliver to client locations


  • Geographical knowledge of service area or map reading skills
  • Possess a Mechanical aptitude
  • Previous experience is not required


Solutions Management Group offers a competitive benefit package which includes; Health, Dental and Vision Insurance, 401(k) Retirement Program, STD/LTD, Vacation Pay and PTO.

This position receives a company vehicle.

Solutions Management Group is an Equal Opportunity Employer

Job Type: Full-time

Position Available: August 9, 2019

Position Type: Full Time

Posted In: Driver / CDL, Technical

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