Help Wanted

October 8, 2019


Joel Kendall Agency - American Family Insurance

The Joel Kendall Agency is actively hiring an Agency Support Specialist to maintain customer records and assist policyholders and prospects with questions and concerns. In the process of providing outstanding customer service and agency support, you’ll have opportunities to help people find the right coverage for their insurance needs.

You’ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.

Customer Relations

• Discuss insurance product offerings with current and potential customers

• Maintain high customer service standards to attract and retain customers

• Advise customer of claims and billing policies and procedures as needed

• Respond to inquiries, issues and/or complaints

Agency Support

• Coordinate agency prospecting through direct mail, company prospecting programs, Personal Insurance Reviews, and the internet

• Understand products, procedures and best practices for promoting policy growth and retention

• Maintain information in the agency’s customer database

Agency Office Operations

• Administer office practices and procedures

• Schedule/confirm appointments for agent

• Manage agency correspondence as required

• Develop and maintain knowledge of American Family products and services

• Support efforts to increase business within the agency

Qualified candidates will possess:

• Outstanding customer service and people skills

• Organization, prioritization, and multi-tasking skills

• Demonstrated oral and written communication skills

• PC skills; experience with Windows-based computer applications a plus

• Ability/desire to work in small business environment

• Ability to learn American Family products, services, and computer systems

• High School diploma or equivalent

Prior insurance experience and current P&C license is a plus, but is not required. All support specialists will become licensed in Property & Casualty Insurance.

To be considered for this fun and rewarding position in our agency, email résumé to

Position Available: October 8, 2019

Position Type: Full Time

Posted In: Customer Service / Support, Insurance, Sales / Sales Management

Mail Applications To:

American Family Insurance
960 E 53rd St Ste 1A
Davenport, IA 52807

Phone Calls To:


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